Help Center
Questions, answered clearly.
A practical guide to how CreativeRadar gathers data, tracks competitors, and powers your decisions.
What does CreativeRadar do?+
CreativeRadar monitors official public ad transparency records (Meta Ad Library and Google Ads Transparency Center) daily. It identifies new campaigns, extracts discount and offer signals, and surfaces campaign patterns without manual ad library searching.
Where does the ad data come from?+
Data is sourced strictly from official, public transparency APIs and registries. Every single record includes a direct link to the original official source so you can verify it anytime.
Can I track competitors in any country?+
Meta commercial commercial ad transparency is available primarily for the EU and UK, while Google Transparency covers TR, EEA, and global regions. We display only what official sources provide, without fabricating guesses.
How often is data refreshed?+
Automated scans run every morning at 06:00. You can also run an on-demand refresh for any tracked brand directly from its timeline page.
Do you download or host competitor ad media?+
No. To respect intellectual property and platform policies, CreativeRadar never stores ad video or image binaries. Previews are streamed directly from official registry URLs.
How do billing and cancellations work?+
Subscriptions are billed monthly or annually. You can cancel at any time with one click in your billing settings; your access continues until the end of your prepaid period.
Still need help?
Our team reads every message at [email protected]. Automated account emails (verification codes, password reset) are sent from [email protected] — use Reply-To or write to hello@ for a human response.
Email [email protected]